Who Should Attend?

The new-look Vulnerability Registration Service (new branding and website launched soon!) invites leaders from financial services, utilities, telecoms, housing, and the wider advice sector to its first ever Conference.

Many organisations face the challenge of how to best manage and support vulnerable customers. How do we identify them? How do we support them? How do we balance regulators’ expectations, doing the right thing for society, and achieving commercial success?

The event will bring together regulators, platform and solution providers, and all other organisations that focus on working with and supporting vulnerable individuals to answer these questions.

What to Expect?

Through keynote presentations, panel sessions, real‑world case studies, and collaborative discussions, the VRS Conference 2026 will explore what truly effective vulnerability support looks like in practice.

It will look at vulnerability from a cross-sector, holistic, macro level, breaking down the challenges, identifying the opportunities to collaborate, and asking what the future looks like in terms of regulation and technology, including how we can integrate existing solutions into vulnerability aware, customer care.

Delegates will gain fresh insight into how shared data, early identification, and cross‑sector cooperation can transform outcomes for people facing difficult circumstances.

The Grand Finale: Dementia Choir

Vicky McClure's Our Dementia Choir Charity will be performing at the close of the VRS Conference.

Helen Lord, CEO, Vulnerability Registration Service:

"I am truly delighted that Our Dementia Choir will be performing at our conference. Like many, I carry the personal experience of witnessing a loved one’s journey with dementia. Our Dementia Choir powerfully demonstrates what can be achieved when we invest time, compassion, and positive energy where challenges exist.

“I hope the Conference reflects this same spirit — and highlights the vital role businesses can play in transforming outcomes for people who are vulnerable or facing difficult circumstances."