‘Be Part of the Answer: Vulnerability Aware, Customer Care’ Conference Programme - 09:15 - 17:30
Through keynote presentations, panel sessions, real‑world case studies, and collaborative discussions, the VRS Conference 2026 will explore what truly effective vulnerability support looks like in practice.
It will look at vulnerability from a cross-sector, holistic, macro level, breaking down the challenges, identifying the opportunities to collaborate, and asking what the future looks like in terms of regulation and technology, including how we can integrate existing solutions into vulnerability aware, customer care.
Delegates will gain fresh insight into how shared data, early identification, and cross‑sector cooperation can transform outcomes for people facing difficult circumstances.
Sessions will include:
Opening Keynote: Digital & Accessibility - Lord Chris Holmes of Richmond MBE
Regulatory Keynote ‘Pitchside Chat’ - Alison Walters, Financial Conduct Authority
Vulnerability and Data Sharing
The Vulnerability Passport
It takes a Network: Collaborating to Deliver Fair & Effective Customer Support
Supporting without Harm: Practical Help for Customers Facing Personal & Financial Risk
Vulnerability and Debt Resolution
Vulnerability Through the Lens of Data: New Evidence & Emerging Trends
Cross-Sector Regulatory Landscape
The Vulnerability Eco-System