Trusted by organisations across the UK.
The Vulnerability Registration Service is proud to work with businesses, charities, councils, and networks dedicated to treating customers fairly and supporting those in vulnerable circumstances.
Financial partners who care about fairness
Our financial services members are committed to identifying, understanding, and supporting customers in vulnerable circumstances. By partnering with the Vulnerability Registration Service (VRS), they demonstrate their dedication to ethical lending, transparent practices, and data protection.
VRS members in this sector include banks, lenders, credit providers, and legal professionals who work together to make financial wellbeing accessible and responsible.
Financial Services & Credit
Auto Accept Finance Ltd
www.autoacceptfinance.co.uk
info@autoacceptfinance.co.uk
01782 574 555
Swift House, Liverpool Rd, Newcastle Staffordshire, ST5 9JJ
Auto Accept Finance Limited is a company established in 2005 that specialises in offering Hire Purchase agreements to customers who have been unable to secure finance for themselves. As long as you are eligible for finance, i.e. over the age of 18 and not currently in an Iva or Bankrupt then we could help. If you have a good deposit and can prove affordability we could probably help you drive away in the car you need.
Back2Credit
www.back2credit.com
support@back2credit.com
0121 325 3800
Back2Credit, Tricorn House, Hagley Road, Birmingham, B16 8TP
If you are worried about your finances, it can be difficult to think about anything else. At Back 2 Credit, we can help you take back control of your finances so you can focus on the things you love.
Whether you would like to find out the options available to you using our quick and simple online form, or you would rather speak to a member of our team, we’re here for you every step of the way.
Barratts Solicitors
www.barratts.legal
mail@barratts.legal
0115 931 5171
22 The Ropewalk, Nottingham, NG1 5DT
When you need expert, authoritative legal advice on your claim, you can rely on Barratts Solicitors. We have years of experience, specialist training and dedication to our clients. This means we succeed where others don’t!
You will discover that Barratts gives you a different approach to the big firms. Our ethos is to remain as a small niche practice so we don’t have to answer to shareholders or a large corporation. We can put you first instead because we are passionate about helping clients who have been injured.
Burnley Savings and Loans
www.bsaloans.co.uk
info@bsaloans.co.uk
01282 454 744
30 Keirby Walk, Burnley, Lancashire, BB11 2DE
Since Burnley Savings and Loans opened its doors for the first time in 2011 it has been attracting attention for its personal service and its no-nonsense approach to lending.
CashASAP.co.uk
www.cashasap.co.uk
info@cashasap.co.uk
0800 488 0905
3rd Floor, 12 Gough Square, London, EC4A 3DW
www.cashasap.co.uk is a site operated by APFIN LTD trading as cashasap.co.uk.
We are a direct lender, not a credit broker. Any loans that we grant are done with our own money and we make our own lending decisions.
CDER Group
www.cdergroup.co.uk
sales@cdergroup.co.uk
0330 107 0023
9th Floor, Peninsular House, 30–36 Monument Street, London, EC3R 8LJ
Delivering ‘Fairness in Operation’ across the collections and enforcement industry.
Percayso Inform
www.percayso-inform.com
Hine House, 25 Regent Street, Nottingham, NG1 5BS
Percayso Inform’s insurance intelligence goes beyond traditional data enrichment by providing unique solutions at all stages of the insurance lifecycle. We deliver unrivalled uplift for both insurers and brokers, creating a powerful competitive advantage.
Reventus
www.reventus.co.uk
info@reventus.co.uk
03301 221 221
Unit 9, Harforde Court, John Tate Road, Hertford, SG13 7NW
Reventus are a highly regarded enforcement agency who have built a solid reputation over the last decade as a leading provider of fair and ethical enforcement and tracing services to Local Authority clients. We have established long-standing relationships with clients nationwide and formed close ties to reputable organisations within the free debt advisory sector
Western Circle Ltd
www.westerncircle.co.uk
service@westerncircle.co.uk
0203 757 1933
2A Highfield Avenue, London, NW11 9ET
At Western Circle Ltd we aim to reinvent the science of online affordable loans, and make this helpful and responsible financial instrument accessible for our clients across the UK.
WCL has already helped over 40,000 people in the UK alone to obtain affordable loans online, via its trading style www.cashfloat.co.uk. We are authorised and regulated by the Financial Conduct Authority (FCA), permission 714479.
Councils & Local Authorities
Accommodation Concern
www.accommodationconcern.co.uk
help@a-c.org.uk
01536 416560
1 Meadow Road, Kettering, Northamptonshire, NN16 8TL
Accommodation Concern prevents and alleviates poverty, hardship, and homelessness through free advice, support, and preventative services that build independence and improve wellbeing.
Alzheimer’s Society
www.alzheimers.org.uk
0333 150 3456
43–44 Crutched Friars, London, EC3N 2AE
Birmingham City Council is a major UK council delivering housing, welfare, and financial assistance programmes.
Cheshire West and Chester
www.cheshirewestandchester.gov.uk
Theresa.Thorpe@cheshirewestandchester.gov.uk
01244 972882
Revenues & Assessment Centre, PO Box 187 – Client Finance, Civic Way, Ellesmere Port, CH34 9DB
Cheshire West and Chester Council supports vulnerable residents through social care and financial management services.
City of York Council
www.york.gov.uk
clientaffairsteam@york.gov.uk
01904 552337
West Offices, Station Rise, York, YO1 6GA
City of York Council provides housing, welfare, and debt support services across York.
Dorset Council
www.dorsetcouncil.gov.uk
customerservicesteama@dorsetcouncil.gov.uk
01305 221000
County Hall, Colliton Park, Dorchester, DT1 1XJ
Dorset Council offers financial advice, adult social care, and community wellbeing programmes.
Folkestone and Hythe District Council
www.folkestone-hythe.gov.uk
revenues.benefits@folkestone-hythe.gov.uk
01303 853555
Civic Centre, Castle Hill Avenue, Folkestone, Kent, CT20 2QY
Folkestone & Hythe District Council helps residents access welfare, benefits, and debt assistance services.
Gloucestershire County Council
www.gloucestershire.gov.uk
Richard.THORNE@gloucestershire.gov.uk
01452 427424
Client Affairs, Shire Hall, Westgate Street, Gloucester, GL1 2TR
Gloucestershire County Council provides social care, community support, and adult wellbeing programmes.
Hampshire County Council
www.hants.gov.uk
client.affairs@hants.gov.uk
01962 832135
Client Affairs Service, The Castle, Winchester, SO23 8UQ
Hampshire County Council supports residents through care, welfare, and financial guidance.
Lambeth Borough Council
www.lambeth.gov.uk
fis@lambeth.gov.uk
020 7926 9558
Lambeth Council, PO Box 734, Winchester, SO23 5DG
Lambeth Borough Council promotes financial inclusion and support for vulnerable households.
Leicestershire County Council
www.leicestershire.gov.uk
ascfdep@leics.gov.uk
0116 305 4129
Appointee & Deputyship Team, Room 700, County Hall, Glenfield, Leicester, LE3 8RL
Leicestershire County Council provides adult social care and financial wellbeing resources.
Nottinghamshire County Council
www.nottinghamshire.gov.uk
client.finance@nottscc.gov.uk
0115 977 3295
County Hall, West Bridgford, Nottingham, NG2 7QP
Nottinghamshire County Council delivers services for vulnerable residents and carers, including financial management support.
Oxfordshire County Council
www.oxfordshire.gov.uk
tarquin.may@oxfordshire.gov.uk
01865 816604
Money Management, Abbey House, Abbey Close, Abingdon, Oxfordshire, OX14 3JD
Oxfordshire County Council supports residents through care, welfare, and wellbeing initiatives.
Rutland County Council
www.rutland.gov.uk
enquiries@rutland.gov.uk
01572 722577
Catmose House, Catmose Street, Oakham, Rutland, LE15 6HP
Rutland County Council delivers targeted welfare and financial support services for residents.
Somerset County Council
www.somerset.gov.uk
clientfinancesteam@somerset.gov.uk
0300 123 2224
Client Finances Team, PP B1 E15, County Hall, Taunton, Somerset, TA1 4DY
Somerset County Council provides community wellbeing and financial advice services.
West Berkshire Council
www.westberks.gov.uk
Lisa.Flynn@westberks.gov.uk
01635 503504
West Street House, West Street, Newbury, Berkshire, RG14 1BZ
West Berkshire Council offers debt advice, community support, and financial wellbeing programmes.
Charities, Care & Vulnerability Support
Accommodation Concern
www.accommodationconcern.co.uk
help@a-c.org.uk
01536 416560
1 Meadow Road, Kettering, Northamptonshire, NN16 8TL
Accommodation Concern prevents and alleviates poverty, hardship, and homelessness through free advice, support, and preventative services that build independence and improve wellbeing.
Alzheimer’s Society
www.alzheimers.org.uk
0333 150 3456
43–44 Crutched Friars, London, EC3N 2AE
Alzheimer’s Society is the UK’s leading dementia charity, offering support, research, and advocacy for people living with dementia and their families.
Auriga Services Limited
www.aurigaservices.co.uk
info@aurigaservices.co.uk
0121 321 1324
Emmanuel Court, 12–14 Mill Street, Sutton Coldfield, B72 1TJ
Auriga Services Limited is a not-for-profit organisation delivering financial assistance, debt support, and utility grants for vulnerable individuals across the UK.
Carers Trust
www.carers.org
info@carers.org
0300 772 9600
32–36 Loman Street, London, SE1 0EH
Carers Trust is a UK-wide charity supporting unpaid carers through resources, training, and recognition programmes to improve their wellbeing and rights.
Healthy Homes Solutions (HHS)
www.healthyhomessolutions.co.uk
info@healthyhomessolutions.co.uk
Unit 3 East Bond Street, Leigh, Greater Manchester, WN7 1BP
Healthy Homes Solutions improves living conditions and financial resilience for vulnerable households by providing data-driven insights and partnerships for better energy and housing support.
Money Carer
www.moneycarer.org.uk
refer@moneycarer.org.uk
0800 083 0626
Dalton House, Cross Street, Sale, Manchester, M33 7AR
The Money Carer Foundation provides trusted appointeeship services for vulnerable adults unable to manage their finances, working with families and local authorities nationwide.
Money First Aid
www.moneyfirstaid.org.uk
support@moneyfirstaid.net
27 Old Gloucester Street, London, WC1N 3AX
Money First Aid offers CPD-accredited Money First Aider™ training to equip individuals with the skills to assist others in financial hardship.
The Vulnerability Initiative (VI)
www.thevulnerabilityinitiative.org
Unit 3 East Bond Street, Leigh, Greater Manchester, WN7 1BP
The Vulnerability Initiative promotes ethical vulnerability management, providing digital tools to identify, profile, and engage residents most in need of support.
UK Debt Service
www.uk-debtservice.co.uk
0161 823 4974 / 0333 242 1998
1 City Approach, Albert Street, Eccles
UK Debt Service works with regulated partners to help people overcome problem debt by understanding options and finding appropriate debt solutions.
Veterans’ Gateway
www.veteransgateway.org.uk
0808 802 1212
PO Box 6997, Cardiff, CF15 5DT
Veterans’ Gateway is the first point of contact for veterans and their families seeking advice on healthcare, housing, finances, and wellbeing.
Legal, Compliance & Professional Services
Barratts Solicitors
www.barratts.legal
mail@barratts.legal
0115 931 5171
No. 3 Wheatcroft Business Park, Landmere Lane, Nottingham, NG12 4DG
Barratts Solicitors provides expert legal advice on claims, consumer credit, litigation, and debt recovery, combining specialist training with a client-focused approach.
SFE Solicitors
www.sfe.legal
admin@sfe.legal
0844 567 6173
Suite 5a, Stanley Grange Business Village, Ormskirk Road, Knowsley Village, Merseyside, L34 4AR
SFE (Solicitors for the Elderly) is a specialist network of lawyers dedicated to supporting and protecting older and vulnerable clients across the UK.
Stevensdrake Solicitors
www.stevensdrake.com
info@stevensdrake.com
01293 596900
117–119 High Street, Crawley, West Sussex, RH10 1DD
Stevensdrake Solicitors is an award-winning law firm offering commercial, employment, litigation, insolvency, and debt recovery services with a heritage dating back to 1782.
Legal Beagles
www.legalbeagles.info
admin@legalbeagles.info
0300 303 2020
Cornelius House, 178–180 Church Road, Hove, East Sussex, BN3 2DJ
Legal Beagles is an online consumer law forum providing free, accessible legal and financial advice to individuals seeking help with disputes, debt, and consumer rights.
The Association of Professional Compliance Consultants (APCC)
www.apcc.org.uk
0203 195 3827
124 City Road, London, EC1V 2NX
The APCC is the recognised UK trade body representing compliance consultants who advise FCA-regulated firms, helping to enhance industry standards and promote ethical compliance practices.
Churchill Recovery Solutions
www.churchillrecoverysolutions.co.uk
csqueries@infopro-digital.com
0333 320 0748
Suite 5a, Stanley Grange Business Village, Ormskirk Road, Knowsley Village, Merseyside, L34 4AR
Churchill Recovery Solutions delivers tailored debt recovery and enforcement services grounded in the principles of Treating Customers Fairly (TCF).
Technology, Data & Financial Platforms
Aryza Lending Solutions
www.aryza.com
sales@aryza.com
01248 672940
2 Castle Quay, Castle Boulevard, Nottingham, NG7 1FW
Aryza provides industry-leading financial software used by over 300 organisations, offering end-to-end solutions for credit, collections, insolvency, and debt management.
Ascendant Solutions
www.ascendantsol.co.uk
Support@ascendantsol.co.uk
01302 796492
St Catherine’s House, Doncaster, DN4 8QP
Ascendant Solutions is a cloud-based, data-driven SaaS provider helping local authorities prevent fraud, improve engagement, and increase collections through enriched data and analytics.
Cura Holdings
www.curaholdings.com
🏢 Da Vinci Suite, Pera Business Park, Nottingham Road, Melton Mowbray, LE13 0PB
Cura Holdings specialises in financial care solutions including the purchase of DMP and IVA debt books, focusing on customer rehabilitation and ethical financial recovery.
Elanev
www.elanev.co.uk
enquiry@elanev.com
0203 318 2358
20–22 Wenlock Road, London, N1 7GU
Elanev provides AI-powered analytics and automation tools that help organisations identify vulnerability, improve performance, reduce risk, and enhance customer outcomes.
IE Hub
www.iehub.co.uk
joinup@iehub.co.uk
0190 891 5522
Suite 2–9, Margaret Powell House, 401–447 Midsummer Boulevard, Central Milton Keynes, MK9 3BN
IE Hub is a secure online platform enabling customers to complete and share income & expenditure details with multiple creditors, improving financial accessibility and customer control.
Infinian
www.infinian.com
info@infinian.com
0330 057 3749
Infinian provides advanced data solutions for credit risk, affordability, customer profiling, and financial vulnerability analytics, supporting fairer decision-making across sectors.
Project Solar UK Ltd
www.projectsolaruk.com
0800 112 3110
Unit 1, Lakes Court, Newborough Road, Needwood, Burton-on-Trent, Staffordshire, DE13 9PD
Project Solar is one of the UK’s largest renewable energy providers, helping households and organisations reduce carbon impact and energy bills.
Settld
www.settld.care
support@settld.care
The Vulnerability Initiative promotes ethical vulnerability management, providing digital tools to identify, profile, and engage residents most in need of support.
Synectics Solutions
www.synectics-solutions.com
info@synectics-solutions.com
0333 234 3409
Hamil Road, Burslem, Stoke-on-Trent, ST6 1AJ
Synectics Solutions provides advanced data management, fraud prevention, and risk avoidance systems, helping organisations protect customers and reduce financial crime.
Housing & Utilities
United Kash
online.unitedkash.com
customerservice@unitedkash.com
📞 01473 372210
United Kash is a community-focused lender providing fair access to credit, financial inclusion support, and ethical debt management services.
Healthy Homes Solutions (HHS)
www.healthyhomessolutions.co.uk
info@healthyhomessolutions.co.uk
Unit 3 East Bond Street, Leigh, Greater Manchester, WN7 1BP
Healthy Homes Solutions improves living conditions and financial resilience for vulnerable households by providing data-driven insights and partnerships for better energy and housing support.
Auriga Services Limited
www.aurigaservices.co.uk
info@aurigaservices.co.uk
0121 321 1324
Emmanuel Court, 12–14 Mill Street, Sutton Coldfield, B72 1TJ
Auriga Services Limited is a not-for-profit organisation delivering financial assistance, debt support, and utility grants for vulnerable individuals across the UK.
Project Solar UK Ltd
www.projectsolaruk.com
0800 112 3110
Unit 1, Lakes Court, Newborough Road, Needwood, Burton-on-Trent, Staffordshire, DE13 9PD
Project Solar is one of the UK’s largest renewable energy providers, helping households and organisations reduce carbon impact and energy bills.
Training & Education
Helen Pettifer Training
www.helenpettifer.com
📧 info@helenpettifer.com
📞 01296 596958
Helen Pettifer Training specialises in vulnerable customer awareness, offering expert training programmes that improve communication, empathy, and customer care across organisations.
Community & Advocacy
United Kash
online.unitedkash.com
customerservice@unitedkash.com
01473 372210
United Kash is a community-focused lender providing fair access to credit, financial inclusion support, and ethical debt management services.
Carers Trust
www.carers.org
info@carers.org
0300 772 9600
32–36 Loman Street, London, SE1 0EH
Carers Trust is a UK-wide charity supporting unpaid carers through resources, training, and recognition programmes to improve their wellbeing and rights.
Veterans’ Gateway
www.veteransgateway.org.uk
0808 802 1212
PO Box 6997, Cardiff, CF15 5DT
Veterans’ Gateway is the first point of contact for veterans and their families seeking advice on healthcare, housing, finances, and wellbeing.
Associations & Networks
The Vulnerability Initiative (VI)
www.thevulnerabilityinitiative.org
Unit 3 East Bond Street, Leigh, Greater Manchester, WN7 1BP
The Vulnerability Initiative promotes ethical vulnerability management, providing digital tools to identify, profile, and engage residents most in need of support.
Legal Beagles
www.legalbeagles.info
admin@legalbeagles.info
0300 303 2020
Cornelius House, 178–180 Church Road, Hove, East Sussex, BN3 2DJ
Legal Beagles is an online consumer law forum providing free, accessible legal and financial advice to individuals seeking help with disputes, debt, and consumer rights.
Consumer Credit Trade Association (CCTA)
www.ccta.co.uk
info@ccta.co.uk
01274 714959
Airedale House, Aire Valley Business Park, Dowley Gap Lane, Bingley, West Yorkshire, BD16 1WA
The Consumer Credit Trade Association represents responsible consumer credit lenders across the UK, offering guidance, compliance support, and advocacy for ethical industry practice.
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